Privacy policy

CONTENTS

1. Why is this privacy statement in place?
2. What is the legal basis for the processing of personal data?
3. What are the reasons for which personal data is being processed?
4. How long do we store this information for?
   
5. How do newsletters and marketing e-mails work?
6. What are cookies and how do they work?
7. What is the Facebook Pixel?
8. What is Google Analytics?
9. Are there any links to other websites?
10. Is personal data shared with other parties?
11. Is there any automated decision-making?
12. How do we ensure the security of personal data?
13. What are your rights regarding your privacy?
    

 

01. WHY THIS PRIVACY STATEMENT

Fransje Sophie, located in Maastricht at Jekermolenweg 80 (6212 NL) and registered with the Chamber of Commerce as 65894197, provides a privacy statement. Contact information can be found via email at info@fransjesophie.com or by phone at +31 (0) 623912653.

In this document, we describe the procedure we follow when dealing with your personal information. This includes the reasons for our data collection, the legal basis of our actions, and the rights you have in regards to your personal data.

It is recommended to check this privacy statement periodically, as we may make changes to it at any time. The last revision of the statement was done on 10-10-2023. 

 

02. LEGAL GROUNDS

The individual whose data is being processed has the option to revoke the agreement at any given moment, without affecting the legal status of the processing they consented to prior to the withdrawal.

The data processing is based on the following legal grounds:

• The consent of the individual/visitor to the handling of their personal information;
• Processing is essential to the completion of the agreement;
• Processing is necessary in order to comply with legal obligations that rest on Fransje Sophie;
• Processing is required in relation to the legitimate interests of Fransje Sophie. These legitimate interests are understood to include informing existing customers about similar, own products or services after a purchase.

 

The data subject has the right to withdraw the consent at any time, without prejudice to the lawfulness of the processing on the basis of the consent before the withdrawal thereof.

 

03. REASONS FOR WHICH PERSONAL DATA ARE PROCESSED

The following are the objectives for us to process your data:

• In order to fulfil our agreement with you, we make use of the contact form to collect your contact information. When you place an order, we also collect your name and address details. Additionally, when you visit our website, we will collect data regarding your location and IP address. Furthermore, our cookies also gather certain information. For more information about the cookies, please view the cookie statement.
• With your permission, we can use your contact data to send you newsletters and special offers via email.
• Your personal data is used for a range of purposes, including: performing our services, sending orders, invoicing and administration, sending newsletters on request and regularly, allowing you to leave reactions on our website, dealing with any complaints, informing you of changes to our services, and tracking how visitors use our website (including cookies).

 

04. STORAGE PERIODS

The duration of storing personal data is contingent on the purpose for which it is being kept. Data that is held due to our legal requirements is kept for a period of seven years. Other personal information will remain as long as you have an account with us. If you no longer desire to be a registered customer, you can log in and cancel your account. After that, the related data will be deleted. Your email address will only remain in our records if you want to continue to receive our newsletter.

 

05. NEWSLETTERS AND MARKETING EMAILS 

You can access a link on our website to join our mailing list and receive noteworthy offers. This connection will take you to the page where you can submit the information needed for the newsletter. You are at liberty to unsubscribe from these emails whenever you want. Your data will remain stored as long as you have an interest in the newsletters.

 

06.COOKIES

Our website utilizes cookies. What are these? A cookie is a tiny file that is put on your device by a website. Furthermore, when we discuss cookies in our privacy and cookie statement, we also include other similar methods like pixels.

Whenever someone visits our website, a cookie is set up to gather technical data like which page directed you here. This website is able to utilize cookies to provide visitors with personalized info, to accumulate details, and to observe the individual while they are visiting the site. Doing this helps us give a positive user experience to you.

 

07. FACEBOOK PIXEL

Meta, a US company, has placed a cookie on our website as a part of the Facebook Pixel service. We have an agreement with Facebook to use this service in order to monitor and get reports about how visitors use the website. This allows us to display targeted advertisements on Facebook. During a user's visit to our website, a profile is created. If Facebook is legally obligated to do so, or if a third party is processing the information on Meta's behalf, Meta is permitted to give this information to said third party.

Meta keeps your data stored on servers in the US indefinitely. To understand how your data is used to show you ads, and learn how to opt out of interest-based ads, check out the page here. You can find Facebook's privacy policy here.

 

08. GOOGLE ANALYTICS

To gain insights into how people use our Website and how successful our Google search result ads are, we employ Google Analytics. As much as possible, all the data collected is anonymized. This includes the IP address of the visitor's computer. The information is then sent to Google and stored on their servers which are located in the United States. Further information concerning privacy can be found in Google's policy document which is linked here: https://policies.google.com/privacy?hl=nl.

Google keeps track of our website's activity, and supplies us with reports regarding its use. Additionally, it furnishes its promoters with data about the success of their campaigns. If Google is legally obligated, it may give this information to third-parties, but only if they are processing it on Google's behalf. We have not permitted Google to utilize the Analytics info obtained for other Google services, and don't have any control in the matter.

 

09. REFERENCE TO OTHER WEBSITES

This declaration of data privacy is only relevant to our website.

By clicking on any link that redirects to another website, the user acknowledges that the privacy statement of that website applies. We do not own nor control these outside websites, and thus we are not responsible for their privacy statement. We encourage people to read the privacy statement of any external website before visiting.

 

10. SHARING PERSONAL DATA WITH OTHER PARTIES

We may need to share your personal data with other parties, such as our third-party service providers, agents, subcontractors and other organizations. These may include: IT service providers, data storage, hosting and server providers, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud prevention agencies.

Processors will be used by us to fulfill our agreement and support us in various ways. As mandated by law, these companies must act under our direction and cannot use your personal data for any other purpose. Additionally, these processors cannot execute any other processing on your personal data. Examples of such processors include:

1. The web hosting company that manages and provides the website;
2. Email service provider;
3. Egence;
4. Logistics partners;

Should legislation or a court ruling necessitate it, your personal information will be provided to the appropriate authorities.

 

11. AUTOMATIC DECISION-MAKING

Making of decisions without human input is what is referred to as automatic decision-making. No automated decision making or profiling is necessary for the utilization of our services.

 

12. SECURITY

It is important to ensure security in all aspects. To achieve this, protection must be a top priority.

We have put in place suitable technical and organizational safeguards to protect your personal information from getting lost or misused. Our website also has an SSL certificate, which ensures the data is transmitted via a secure connection.

The server located in the Netherlands holds your individual information.

 

13. YOUR PRIVACY RIGHTS

The General Data Protection Regulation grants you a number of rights, such as the right to access, rectify, delete or restrict the processing of your personal data. You may also have the right to data portability and the objecting under certain conditions. For more information on when you can exercise any of these rights, refer to the website of the Authority for the Protection of Personal Data.

By signing up on our site, you will be able to look at and modify the information you have submitted.

To make use of any of the rights or if there are any inquiries on the privacy statement, please reach out to us via e-mail at info@fransjesophie.com or call on +31 (0) 6 23912653

In addition to the rights already mentioned, you possess the right to file a complaint to the Dutch Data Protection Authority.